Privacy Policy

PGC Group of Companies (referred to as “PGC”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your personal information when you interact with us, online or offline.

Who we are

PGC provides tailored business security and courier solutions across Albury Wodonga, Wagga Wagga and beyond. Our services include security guards and patrols, CCTV and surveillance, alarm response, access control systems, and more.

What personal information we collect

We collect personal information that’s necessary for us to provide our services and operate our business. This may include:

  • Your name and contact details (e.g. phone, email, address)
  • Business name and job title
  • Security service preferences
  • Feedback, complaints, or enquiries
  • Website activity and browsing behaviour (via cookies or analytics tools)
  • Information you provide through forms, calls, emails, or when engaging our services

If you’re applying for a job with us, we may also collect details like your resume, licences, qualifications, and background information.

How we collect personal information

We collect information directly from you when you:

  • Contact us by phone, email, web form, or in person
  • Visit our website (pgc.net.au)
  • Request a quote, service, or callback
  • Apply for a role with us
  • Engage with our social media or digital content

We may also collect information from third parties, where you’ve given consent or it’s required for service delivery (e.g. employment or reference checks).

Why we collect personal information

We collect and use personal information to:

  • Provide and manage our security services
  • Respond to enquiries and quote requests
  • Communicate with you about our services
  • Deliver relevant marketing or service updates 
  • Manage recruitment and employment processes
  • Meet our legal and compliance obligations

We only collect the information we need, and we won’t use it for anything else without your consent.

How we store and protect your information

We take reasonable steps to protect your information from misuse, interference, unauthorised access, modification, or disclosure.

Your personal information is stored securely, whether in physical records, cloud platforms, or our internal systems, with restricted access for authorised personnel only.

Who we share your information with

We don’t sell your personal information. We may share it with:

  • Third-party service providers (e.g. IT, website, or software support)
  • Law enforcement or government agencies if required by law
  • Other parties where you’ve given consent or it’s necessary to deliver our services

All third parties must comply with strict privacy and confidentiality obligations.

Accessing and correcting your information

You can request access to the personal information we hold about you at any time. You can also ask us to correct or update any inaccurate or incomplete details.

Email your request to info@pgc.net.au or call us on 1300 742 742.

Cookies and website tracking

Our website may use cookies or analytics tools to track visitor behaviour, improve performance, and help us understand how users interact with our content. You can manage or disable cookies through your browser settings.

Direct marketing

We may use your contact details to send you relevant service updates or promotions, if you’ve opted in. You can unsubscribe from our marketing emails at any time by clicking the link in the email or contacting us directly.

Privacy concerns or complaints

If you have questions or concerns about how we handle your personal information, please get in touch. We’ll do our best to resolve the issue quickly.

If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Updates to this Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our operations or obligations. The latest version will always be published on our website at www.pgc.net.au.

Last updated: 23 June 2025